CARCContractual Obligation
CARC 16: Claim/service lacks information or has submission/billing error(s)
The claim is missing required information or contains errors that prevent processing.
What this means for your claim
This is a catch-all for incomplete or incorrect claim submissions. It's usually fixable — the provider needs to correct and resubmit.
What to do next
- 1
Ask your provider's billing department for the specific information that was missing or incorrect.
- 2
Request a corrected claim be submitted with the missing fields populated.
- 3
Track the resubmission and confirm a new EOB is issued within 30 days.
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