RARCRemark
RARC MA04: Secondary payment cannot be considered without the identity of or payment information from the primary payer
The secondary insurer can't process this until they get the primary insurer's payment information.
What this means for your claim
When you have two plans, the secondary payer needs to see the primary payer's EOB before calculating their share. This is a standard coordination of benefits workflow.
What to do next
- 1
Ask your provider to resubmit to the secondary payer with a copy of the primary EOB attached.
- 2
If you have the primary EOB, you can provide it directly to the secondary insurer with a written request to process.
- 3
Confirm the primary claim was paid (not just processed) before resubmitting.
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