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What Is an EOB and How to Read It

Decode billed amount, allowed amount, insurance paid, and patient responsibility without guesswork.

Updated 2026-03-26

Billed vs. allowed amount

Billed is what the provider charged. Allowed is what your plan recognizes. Big gaps are normal for in-network contracts but can signal out-of-network exposure.

Insurance paid and adjustments

Insurance paid is the amount your plan covered. Adjustments include contractual write-downs and should reduce your final balance.

Patient responsibility line

This line combines deductible, copay, and coinsurance. Compare it against your policy and prior deductible progress.

Reason codes are the signal

Reason codes explain exactly why money shifted from insurer to patient. Track repeated codes; they often reveal process errors you can appeal.

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FAQ

Is an EOB a bill?

No. It is an explanation from your insurer. You still need to compare it against the provider bill.

What if my EOB and provider bill do not match?

Call the provider billing office first, then insurer member services with claim IDs and reason codes.