CARCContractual Obligation
CARC 140: Patient/insured health identification number and name do not match
The name and insurance ID number on the claim don't match what's in the insurer's system.
What this means for your claim
A typo in the member ID, a name change not updated in the system, or a wrong suffix (Jr./Sr.) can cause this mismatch.
What to do next
- 1
Ask your provider to verify the exact spelling, ID number, and date of birth submitted.
- 2
Confirm your information with the insurer's member services to identify any discrepancies.
- 3
Request a corrected claim after the member record is updated.
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