RARCRemark
RARC M127: Missing patient medical record for this service
The insurer needs your medical records for this service and didn't receive them.
What this means for your claim
Certain services require chart documentation before payment. This remark accompanies a denial or hold while the insurer waits for the provider to submit the medical record.
What to do next
- 1
Ask your provider's billing office whether the insurer requested records and whether they were sent.
- 2
If records weren't submitted, ask the provider to send them and to appeal the denial.
- 3
Get proof of submission (fax confirmation or portal receipt) so you can follow up if the records aren't logged.
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